Do I need a doctor’s referral for physiotherapy?

In British Columbia, you do not need a physician's referral to see a Physiotherapist or RMT. However, some specific private insurance plans may require a referral to reimburse you. We recommend checking with your provider beforehand.

What if my insurance company is not listed?

If we cannot bill your provider directly, we will provide you with a detailed digital receipt. You can then submit this receipt through your provider’s mobile app or website for quick reimbursement.

Does insurance cover Kinesiology or Active Rehab?

Many extended health plans now cover Kinesiology under "Health & Wellness" or "Physical Therapy" categories. ICBC also covers Kinesiology sessions for active rehabilitation.

How much of the cost is covered?

Coverage varies by plan. Some plans cover 100%, while others cover a fixed percentage (e.g., 80%) or have a yearly cap. We recommend logging into your insurance portal to view your "Paramedical Services" limits.

Can I get more ICBC treatments if I use up my initial sessions?

Yes, If additional treatment is required, our staff will submit a treatment plan to your ICBC claims adjuster to seek approval for continued funding.

Will ICBC cover the full cost if a session exceeds their set rates?

No. ICBC only pays up to the specific allotted amount per treatment type. They will not cover costs exceeding their pre-set limits unless a specific extension or rate adjustment is authorized for your claim.

How many initial assessments are covered by ICBC?

ICBC covers 25 Physiotherapy and 12 Registered Massage Therapy sessions within the first 12 weeks post accident. Typically, ICBC covers 1 initial assessment per treatment discipline (ex. 1 for physio, 1 for RMT), but coverage for additional assessments is determined on a case-by-base basis depending on the specifics of your accident claim.

Can I book two RMT sessions on the same day?

No. Insurance providers will only cover 1 same therapy type on the same day. ex. ICBC regulations prevent patients from booking multiple sessions of the same therapy type on the same day. In this example, you cannot book two 30-minute Registered Massage Therapy (RMT) sessions back-to-back to create a 60-minute appointment

Can I receive different types of treatment on the same day?

Yes. You are permitted to receive different therapeutic services on the same day. For instance, you may attend both a Physiotherapy session and a Massage session during a single visit to ReBounce Physio and have both covered by the same insurance provider.

Does ICBC cover the cost of late cancellations or missed appointments?

No. ICBC does not provide coverage for missed appointments or last-minute cancellations. It is the patient's responsibility to manage their schedule; any "no-show" or late fees must be paid out-of-pocket by the patient.

Is payment guaranteed by my insurance provider for Direct Biling?

While ReBounce Physio provides direct billing as a courtesy, it is not a guarantee of payment. If an insurance provider does not cover the full cost of the session for any reason, the patient is responsible for the session cost at the time of service and must seek reimbursement directly from their provider.

Olympic Village Unit 150 - 1877 Main St, Vancouver, BC V5T 3B8 Located in Olympic Village on Main and 2nd minutes away from both the Expo and Broadway Skytrain line. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Kingsway 3589 Kingsway, Vancouver, BC V5R 4P5 Conveniently situated on Kingsway and Lincoln St in East Vancouver, just minutes from the Joyce-Collingwood Skytrain station. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Kingsway - ReBounce Physio

Kingsway

3589 Kingsway, Vancouver, BC V5R 4P5

Monday - Friday

8 am - 8 pm

Saturday

8 am - 6 pm

Sunday

Closed

We are located on Kingsway close to Boundary Road. Street Parking in front. About a 15 minute walk from Joyce Skytrain station.

Kingsway

Our Team

Get to know our team members at ReBounce Physio Kingsway

Physiotherapy

Thomas Wan

Physiotherapist

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Thomas graduated from UBC Masters of Physical Therapy in 2012 and UBC Bachelors of Human Kinetics in 2009. With his 12 years of experience in the rehabilitation industry, he strives to create an environment to provide the best experience for clients and therapists here at ReBounce. As a young athlete Thomas had dealt with his shares of sports injuries and that aspired him to now assist his clients to recover from theirs.

Thomas has his certification in acupuncture and intramuscular stimulation (IMS). His treatment approach consists of detailed history, movement assessment, manual therapy, acupuncture/IMS and exercise prescription to return his clients to their functions and activities.

Outside of work Thomas enjoys an active lifestyle with weight training, golfing and getting his triathlon training in. Thomas is fluent in English, Cantonese, and has a working knowledge in Mandarin.

Stefan Cvoric

Physiotherapist

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Stefan graduated from UBC with a Masters in Physical Therapy and Bachelors in Kinesiology. His approach to physio extends beyond his education, drawing on his history of personal injury and experience as a Varsity Rower. Stefan understands first-hand the importance of injury prevention and rehabilitation.

His treatment approach includes a thorough assessment with an individualized combination of manual therapy, trigger point dry needling, patient education, and exercise prescription to empower clients to take control of their recovery. He has a keen interest in examining the underlying factors of injuries. His goal is to increase clients’ body awareness so they can minimize their time in the clinic and maximize their time doing what they love without being limited by pain.

As a Vancouverite, Stefan enjoys rotating through the seasonal activities from the mountains to the court, the same active lifestyle he helps his patients experience. His current favourites include basketball, soccer, skiing, cycling, and bowling (you read correctly, TV guide classifies it as a sport so we do too). Stefan is fluent in English and Serbian.

Travis Tomlin

Physiotherapist

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Travis completed his Masters of Physical Therapy at UBC in 2015, and has been practicing in Burnaby, Vancouver, and Port Coquitlam ever since. A lifelong athlete, Travis strives to provide insight into any injury or impairment, illuminate goals, minimize barriers, and ultimately provide a clear path to rehabilitation and recovery. A competitive road cyclist, racing in numerous local races including the Gastown Grand Prix, Travis maintains a dedication to and fascination with the world of endurance sports and the nuances of training.

Treatment is composed of a thorough history, detailed physical and functional assessment, along with presentation and discussion of the diagnosis and treatment options. Manual therapy and functional dry needling are utilized to provide symptom relief, while movement and exercise therapy, along with education and self-care techniques are provided and progressed to round out the treatment plan.

A clinical bike fitter, Travis blends his years of cycling and physiotherapy experience with bike fitting certification from the Cyclepoint and Bikefit Canada to provide comprehensive bike fitting solutions for riders of any ability. From brand new cyclists inspired to get more active during the pandemic, to experienced racers looking to manage pain or optimize performance - Travis can provide on and off bike solutions. Apart from Physio and Cycling, Travis attempts to maintain some semblance of balance and upper body strength while indoor rock climbing at The Hive, or working out at the gym. Rest assured, he also has a healthy interest in non-physical pursuits such as coffee, his science fiction book club, and music production.

Marco Wan

Physiotherapist

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Marco completed his Bachelor of Science in Kinesiology degree at Simon Fraser University in 2018 and subsequently moved to Australia to pursue a Master of Physiotherapy degree from the University of Sydney. After graduation, he gained valuable work experience in a musculoskeletal multidisciplinary clinic before returning home to Vancouver.

He has been involved with rehab for nearly a decade now, having worked as a kinesiologist, personal trainer, and sports trainer. His interest and passion for physiotherapy stemmed from having sustained multiple sporting injuries growing up, including rupturing both ACLs and undergoing knee reconstructive surgeries. He has experienced first-hand how debilitating an injury can be and understands the importance of injury management, rehabilitation, and prevention.

He follows a holistic approach to treatment which involves extensive subjective history taking, a detailed physical examination, and most importantly, having collaborative discussions with the patient about their own concerns and goals. He strongly believes that each patient is different and treatment should be individualised with the client’s goals as a priority. Marco utilises manual therapy to aid with pain management and joint dysfunctions along with exercise therapy to target strength deficiencies and irregular motor patterns. Marco thoroughly enjoys listening to all of his patients’ stories and working closely with them to help them achieve their goals and live to their utmost potential. Marco is fluent in English and Cantonese.

During his free time, you’ll find Marco playing basketball, weight training, hiking, snowboarding and trying to find the best food spots around Vancouver!

Katriana Wong

Physiotherapist

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Katriana is a dedicated physiotherapist who completed her Master of Physiotherapy at the University of Sydney, Australia in 2019.

She believes in rehabilitation through movement and brings over 10 years of dance experience into her clinical approach. Having experienced injuries firsthand, Katriana has developed a strong appreciation for the role of quality movement, patient education, and long-term self-management in recovery. Her background in mat and reformer Pilates further supports her ability to guide a wide range of clients toward improved movement and function.

Katriana treats both acute and chronic conditions and is trained in functional dry needling (IMS) which she incorporates when appropriate to support recovery and optimize movement.

Following her own twin pregnancy, she has developed a special interest in prenatal and postpartum care, helping people exercise safely and feel strong and confident throughout pregnancy and beyond.

Katriana takes joy in getting to know each patient, listening to their story, and collaborating with them to achieve their goals. She looks forward to working alongside her patients to support their journey toward optimal health and well-being.

Victor Fan

Physiotherapist

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Victor has always had a passion for staying active. His journey into rehabilitation began while training for a half marathon, where he sustained a significant foot injury after the race. Through active rehabilitation, he gained a deep appreciation for the importance of caring for the body to prevent future injuries. This experience inspired him to pursue a career where he could educate and empower others to move with confidence.

Victor completed his Bachelor’s degree in Kinesiology at the University of British Columbia and later returned to earn his Master’s in Physiotherapy. Throughout his career, he has worked with a diverse range of populations, including individuals with musculoskeletal injuries, post-surgical recovery needs, chronic pain, and older adults. These experiences have further strengthened his commitment to providing thoughtful patient-centred care.

Outside of the clinic, you can find him bouldering, running, hiking in the mountains, or taking his dogs on long walks across the city. He is also a huge foodie and is always looking to try new foods and cuisines!

Victor is also fluent in Cantonese.

Amanda Thornhill

Physiotherapist

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Amanda holds a Master of Science in Physiotherapy from Brunel University in England and a Bachelor’s degree in Kinesiology from the University of British Columbia. She has developed a strong clinical interest in treating musculoskeletal injuries and pelvic health conditions, and is passionate about helping people move with confidence and return to the activities they love.

Amanda takes a collaborative and individualized approach to physiotherapy. She believes that every person’s body, goals, and experiences are unique, and she takes the time to learn about each patient’s lifestyle, hobbies, and beliefs. This allows her to create treatment plans that are both effective and meaningful. Her sessions focus on education and empowerment, helping patients better understand their bodies and play an active role in their recovery.

Her treatment approach integrates evidence-based techniques including therapeutic exercise, manual therapy, and dry needling (IMS).

Outside of the clinic, Amanda enjoys staying active around the Lower Mainland, working toward improving her marathon race times, and as an avid traveler, exploring new places whenever she can.

Continuing Education:

Pelvic Health Solutions Level 1: The Physical Therapy Approach to Anyone Experiencing Urinary Incontinence

Pelvic Health Solutions Level 2: The Role of Physiotherapy in the Treatment of Anyone Experiencing Pelvic Pain Through a Trauma Informed Lens

The Cheerful Pelvis: Pelvic Health Fundamentals

Foundations Health Education: AN-IMS 1

Jasmine Virk

Physiotherapist

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Jasmine completed a bachelor's degree in biomedical physiology at Simon Fraser University, driven by her passion for health and human anatomy. She then obtained her Master of Physiotherapy from Robert Gordon University. In her approach to helping others recover from injuries, Jasmine utilizes manual therapy, exercise, and empowerment.

Jasmine strives to create an inclusive and motivating environment for her clients to recover and participate in their rehabilitation. She is a strong believer in the importance of patient education and works closely with her patients to help them understand their conditions and how to manage them effectively. Throughout her education, she has gained experience working with a wide range of conditions, including musculoskeletal injuries, neurological disorders, and post-surgical rehabilitation. Jasmine is dedicated to providing compassionate care to her patients and is eager to make a positive impact on their lives.

Growing up in Vancouver, Jasmine loves the great outdoors that the city has to offer and can often be found hiking, running, or exploring new places. Jasmine is also fluent in Punjabi.

Phoebe Lee

Physiotherapist

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Phoebe completed her Masters of Physiotherapy degree at the University of Queensland in Australia. Previous to this, she completed her Bachelors of Kinesiology at the University of British Columbia. Inspired by her love for sports and her dedication to helping others, Phoebe found her passion in physiotherapy. In addition to her position at Rebounce Physio, she is also a practicing physiotherapist at the Vancouver General Hospital.

Growing up as a competitive athlete and having to overcome sports injures herself, Phoebe recognizes the importance of rehab and injury prevention. She is a strong believer of working alongside her clients to help them achieve their own personal goals. With each session, Phoebe is committed to providing holistic client-centered care through incorporating education, manual therapy, and exercise.

Outside of work, you will likely find Phoebe running Future Bounce Basketball, playing sports herself, or hanging out with friends!

Serena Tam

Physiotherapist

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Serena completed her Masters of Physiotherapy degree at the University of Queensland, Australia.

During her time in Australia, Serena gained experience working in a variety of musculoskeletal settings, including a private fracture clinic and sports coverage for youth netball athletes.

Her interest in activity and sport first led her to a degree in Kinesiology from the University of British Columbia. She enjoys combining her physiotherapy and kinesiology expertise to help clients get back to moving and doing the things they love.

Serena utilises a combination of manual therapy and exercise prescription and that is catered to client goals. A large focus of her treatment approach is education, as she believes equipping a client with strategies to work towards self management is the key to longevity and wellness.

In her spare time you can always find Serena with her hands full - whether that’s at the climbing gym, playing ultimate frisbee or starting her next arts and craft side-quest.

Serena is fluent in English and Cantonese.

Registered Massage Therapy

Byron Nguyen

Registered Massage Therapist

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Byron’s interest for massage therapy developed in high school when he suffered multiple sports-related injuries. His firsthand experience of long-term physical and mental effects of injuries assists him in building rapport with his clients. Specifically, he tailors his treatments to each client, making it both therapeutic and relaxing.

Throughout his years in West Coast College of Massage Therapy, Byron has been well-acquainted with trigger point therapy, facial work, Swedish massage and passive/active stretching techniques. His passion for message therapy diversifies his areas of interest to this day.

Outside of work Byron enjoys living an active lifestyle doing a combination of weight training and hiking in his spare time.

Kyle Lew

Registered Massage Therapist

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Kyle is enthusiastic about being an active part of his patient’s rehabilitative journey. Improving wellness and providing the best healthcare possible are his number one objectives for every session. Having felt the aches and pains from leading an athletic lifestyle himself, Kyle is passionate about helping his patients feel the same relief that he experiences from massage therapy.

Kyle’s patients often enjoy his deep tissue work that aims to reduce muscle tightness and stress. He has taken special training in IASTM a skilled myofascial tool used for soft tissue treatment. Regardless of your lifestyle and pain points, Kyle is dedicated to help you feel relief and manage day-to-day tension.

Kyle completed his RMT program diploma at West Coast College of Massage Therapy and has taken his most recent continuing education on low back and sacroiliac focused pains. He has experience working with rehabilitative patients at GF Strong, pre and post-natal mothers at BC Women’s Hospital and varsity athletes at UBC and Douglas College.

Outside of work Kyle likes travelling to new places and enjoys spending his time hiking around BC or at the gym staying fit.

Kathy Nguyen

Registered Massage Therapist

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Kathy's unwavering dedication to enhancing the health and well-being of others has culminated in her career as a massage therapist. With a heart brimming with compassion, she embarked on this fulfilling journey, driven by her passion for making a positive impact on people's lives.

What sets Kathy apart is her holistic approach to massage therapy, treating not just the physical body but also addressing the emotional and mental aspects of her patients' well-being. She encourages and educates her clients to be more aware of their health and well-being and provides them with homecare to further and improve their health. Kathy’s treatments are designed with a blend of relaxation, trigger points, active release and passive stretching. Outside of her rmt life, she enjoys singing with her pop/musical theater choir! As well as traveling and exploring new restaurants in the Vancouver area ! Kathy is fluent in Vietnamese and English!

Kinesiology

Michael Lin

Kinesiologist

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Graduated from the UBC faculty of Human Kinetics in 2009, Michael has served the health and fitness population for over a decade. With involvement in both health care as a kinesiologist and athletic competition settings as a coach, Michael hopes to combine his knowledge in exercise therapy with the world of massage therapy.

Still a student of the game, Michael continues to practice weightlifting and Thai Boxing. He also enjoys spending time in the great outdoors of Vancouver, whether it’s running, cycling or hiking. No longer the spring chicken he used to be, you can still find him at local marathon races around town, slowly putting away.

Danielle Wu

Kinesiologist / Reception

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Danielle was a Team Canada Ice-dancer. She then went on to coach skating for many years. She graduated from the University of British Columbia with a Bachelor’s degree in Kinesiology and also has a diploma in Human Kinetics from Capilano University.

Her involvement in sport has led her to develop a passion for health and fitness, rehabilitation, and injury prevention. Her goal is not only to relieve pain and discomfort, but to also promote a healthy and active lifestyle.

In her spare time, you will find her rock climbing, hiking, skiing, snowboarding, or traveling.

Gurjeet Kainth

Kinesiologist

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Gurjeet Kainth is a Kinesiologist at ReBounce Physio Kingsway.

Nick Nimi

Kinesiologist

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Nick completed his Bachelor’s of kinesiology degree from UBC in 2022. A lifelong athlete. After learning to skate at age 3, he started playing ice hockey at age 5 and never looked back. Over 20 + years of competing and training at an elite level, Nick definitely took his bumps and bruises along the way. His first-hand experience dealing with multiple sport-related injuries naturally peaked his interest in pursuing a career in Kin and with his hockey coaching knowledge from the last few years, he’s been able to smoothly transition into providing exceptional care to his clients so they can confidently return to their sport/work. Outside of the clinic, you’ll find Nick continuing to play ice hockey while also spending time with friends, his dog (Kenobi) and listening to music non-stop!

Treatments

Services offered at the ReBounce Physio Kingsway location

01 Physiotherapy

For symptoms like:

Performance & Athlete Recovery

Sports & Performance Physiotherapy: Injury prevention and peak physical conditioning.

Running & Gait Analysis: Biomechanical optimization for pain-free running.

Bike Fit Physiotherapy: Performance enhancement and injury prevention for cyclists.

Clinical Rehabilitation & Post-Op Care

Orthopedic & Injury Rehabilitation: Targeted relief for neck, back, and joint pain.

Post-Surgical Rehabilitation: Expert guided recovery for procedures like ACL or joint replacements.

Hand & Upper Extremity Therapy: Specialized care for complex wrist, elbow, and hand conditions.

Specialty & Neurological Health

Pelvic Health Physiotherapy: Specialized treatment for pelvic pain and dysfunction for both women and men

Vestibular & Concussion Physiotherapy: Relief for dizziness, vertigo, and post-concussion symptoms.

Headache & Jaw Dysfunction (TMJ) Physiotherapy: Specialized care for jaw clenching and tension headaches.

02 Registered Massage Therapy

For symptoms like:

Deep Muscle Tension & Pain Relief

By applying targeted pressure to specific muscle groups, RMT effectively reduces muscle stiffness, breaks down painful adhesions (knots), and alleviates chronic pain in areas like the lower back, neck, and shoulders.

Injury Recovery & Circulation

Massage therapy stimulates blood flow, delivering essential oxygen and nutrients to injured tissues. This process reduces inflammation and swelling, helping you recover faster from sports injuries, surgeries, or car accidents.

Postural Correction & Stress Reduction

Regular sessions help correct imbalances caused by long hours at a desk by lengthening tight muscles and restoring natural alignment. Additionally, RMT lowers cortisol (the stress hormone) to calm your nervous system and improve mental clarity.

03 Kinesiology & Active Rehab

For symptoms like:

Customized, Exercise Recovery Plans

Our practicing Kinesiologists design personalized programs tailored specifically to your unique injuries, biomechanics, and lifestyle goals. By focusing on movement as medicine, we create a structured path to recovery that evolves with your progress.

Correction of Movement Patterns

Through dedicated one-on-one coaching, we identify and fix inefficient movement habits that lead to pain. These sessions are designed to improve your stability, posture, and endurance, ensuring you move safely and effectively in your daily life.

Independence & Injury Prevention

Active rehab is essential for transitioning from clinical treatment to independent living, especially for ICBC car accident recovery. We empower you with the strength and resilience needed to “injury-proof” your body and maximize your health span.

How can we help you?

If you require ICBC Direct Billing, Extended Health Insurance, or you're ready to make immediate and long-lasting changes to your health, ReBounce Physio can help.

I took a chance on the new physio office in my neighbourhood and I am so glad I did. Amanda is lovely and so kind and knowledgeable in her field. Pelvic floor dysfunction is very personal but she makes you feel so much as ease it’s not awkward at all. Right from the get go I felt confident in her care. She made it so easy for me to relate my problems and put together a program that is already working for me after just a few visits. I highly recommend her. All of the staff in this office are very friendly and make you feel welcome. Great addition to my neighbourhood

I started going here last year to deal with some sports related injuries. To say that ReBounce Physio is good would be an understatement. There aren't enough words to express how great these folks are. There is no better group of people than those at ReBounce Physio when it comes to dealing with sports related injuries or prevention. Do not hesitate to reach out to them!

Working with Phoebe at ReBounce while training to run my first half marathon was an exceptional experience. She listened to all my concerns and provided personalized treatment and strength training to get to the root of my pain and immobilities. Phoebe is dedicated and caring and went above and beyond to make me feel better and motivated to get strong and eventually crush my race!! I would recommend anyone to see her for physiotherapy - thanks to Phoebe I feel no pain!

I've had my fair share of injury in my life from being clumsy or from sitting at my desk for too long. I've had my back, neck, shoulder and arm fixed by the team. They offer acupuncture, ims, massage, physiotherapy, shockwave therapy and more. The staff is super helpful, nice and professional. The facility is clean and well maintained. I highly recommend coming here for maintenance and or therapy.

I always book with Jasmine Virk and she’s truly amazing at what she does! She’s deeply knowledgeable, comforting and knows the body. There was a leg pain that was bothering me for monthsssss and Jasmine fixed it in one treatment( I can’t believe I didn’t book sooner). Now I go for IMS and shock wave therapy, and that’s been great! Thanks Jasmine! :)

After Xrays revealed severe arthritis in my right hip and spine, my doctors told me the only solution to relieve my excruciating pain was total joint replacement surgery. When I asked if physiotherapy would help, the answer was “No”. I didn't accept that and went ahead and booked an appointment with Katriana. She literally changed my life. After a thorough examination of my history and abilities, she designed an exercise program that was simple yet effective. At our weekly visits (now monthly), she would evaluate my progress, listen to my concerns, provide adaptations and progressions as well as apply techniques such as dry needling, shockwave therapy and hip mobilization. Within only two months, I went from 8/10 on the pain scale to 2/10. My sleep improved. My sciatica disappeared. I can carry out my daily activities relatively pain-free. I'll probably need hip surgery in the future, but now instead of considering it within the next few months, I feel confident I can put it off for at least a few years. I am beyond ecstatic that my body responded so well to physiotherapy, all thanks to the expert guidance of Katriana. I cannot recommend her highly enough.