Do I need a doctor’s referral for physiotherapy?

In British Columbia, you do not need a physician's referral to see a Physiotherapist or RMT. However, some specific private insurance plans may require a referral to reimburse you. We recommend checking with your provider beforehand.

What if my insurance company is not listed?

If we cannot bill your provider directly, we will provide you with a detailed digital receipt. You can then submit this receipt through your provider’s mobile app or website for quick reimbursement.

Does insurance cover Kinesiology or Active Rehab?

Many extended health plans now cover Kinesiology under "Health & Wellness" or "Physical Therapy" categories. ICBC also covers Kinesiology sessions for active rehabilitation.

How much of the cost is covered?

Coverage varies by plan. Some plans cover 100%, while others cover a fixed percentage (e.g., 80%) or have a yearly cap. We recommend logging into your insurance portal to view your "Paramedical Services" limits.

Can I get more ICBC treatments if I use up my initial sessions?

Yes, If additional treatment is required, our staff will submit a treatment plan to your ICBC claims adjuster to seek approval for continued funding.

Will ICBC cover the full cost if a session exceeds their set rates?

No. ICBC only pays up to the specific allotted amount per treatment type. They will not cover costs exceeding their pre-set limits unless a specific extension or rate adjustment is authorized for your claim.

How many initial assessments are covered by ICBC?

ICBC covers 25 Physiotherapy and 12 Registered Massage Therapy sessions within the first 12 weeks post accident. Typically, ICBC covers 1 initial assessment per treatment discipline (ex. 1 for physio, 1 for RMT), but coverage for additional assessments is determined on a case-by-base basis depending on the specifics of your accident claim.

Can I book two RMT sessions on the same day?

No. Insurance providers will only cover 1 same therapy type on the same day. ex. ICBC regulations prevent patients from booking multiple sessions of the same therapy type on the same day. In this example, you cannot book two 30-minute Registered Massage Therapy (RMT) sessions back-to-back to create a 60-minute appointment

Can I receive different types of treatment on the same day?

Yes. You are permitted to receive different therapeutic services on the same day. For instance, you may attend both a Physiotherapy session and a Massage session during a single visit to ReBounce Physio and have both covered by the same insurance provider.

Does ICBC cover the cost of late cancellations or missed appointments?

No. ICBC does not provide coverage for missed appointments or last-minute cancellations. It is the patient's responsibility to manage their schedule; any "no-show" or late fees must be paid out-of-pocket by the patient.

Is payment guaranteed by my insurance provider for Direct Biling?

While ReBounce Physio provides direct billing as a courtesy, it is not a guarantee of payment. If an insurance provider does not cover the full cost of the session for any reason, the patient is responsible for the session cost at the time of service and must seek reimbursement directly from their provider.

Main Unit 150 - 1877 Main St, Vancouver, BC V5T 3B8 Located in Olympic Village on Main and 2nd minutes away from both the Expo and Broadway Skytrain line. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Kingsway 3589 Kingsway, Vancouver, BC V5R 4P5 Conveniently situated on Kingsway and Lincoln St in East Vancouver, just minutes from the Joyce-Collingwood Skytrain station. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

ICBC Insurance, WCB & Extended Health Direct Billing at Rebounce Physio

Authorized ICBC, WorkSafeBC Provider

At ReBounce Physio, we believe your focus should be on recovery, not paperwork. That is why we offer direct billing for most major extended health insurance providers in Vancouver. Whether you are seeking Physiotherapy, Registered Massage Therapy (RMT), or Kinesiology, we make the billing process seamless.

Does ReBounce Physio Offer Direct Billing?

Yes. We provide direct billing to a wide range of extended health insurance companies. If your plan allows for it, we can submit your claim on your behalf, so you only pay the remaining co-pay or deductible at the time of your appointment.

ICBC Claims

Motor Vehicle Accidents

If you have been injured in a car accident in British Columbia, ReBounce Physio is an approved ICBC provider.

Under current ICBC guidelines, you are automatically pre-approved for a set number of treatments within the first 12 weeks of your accident:

If additional treatment is required, our staff will submit a reassessment report and treatment plan to your ICBC claims adjuster to seek approval for continued funding.

What we need for your ICBC claim:

WorkSafeBC (WCB) Claims

Workplace Injury Claims

If you have been injured on the job in British Columbia, ReBounce Physio is an authorized WorkSafeBC (WCB) provider. We make the process simple by handling the paperwork and direct billing so you can focus on your recovery and safe return to work.

Under current WorkSafeBC guidelines, you are automatically approved for an Initial Physiotherapy Assessment if booked within 60 days of your injury date—even if your claim is still pending.

What we need for your WorkSafeBC claim:

Your 3 Step Path to Recovery

At ReBounce Physio, we provide seamless direct billing to ICBC and WorkSafe BC (WCB) so you can focus entirely on your rehabilitation. Under ICBC’s Enhanced Care model (effective since May 1, 2021), anyone injured in an auto accident in British Columbia is pre-approved for immediate treatment—regardless of who was at fault.

Step 1: File Your ICBC / WCB Claim to get a Claim Number

Before your first visit, you must report the accident to ICBC or WCB to receive a claim number.

Report Claim by Phone: Call 604-520-8222 for ICBC (Greater Vancouver)

Report Claim by Phone: Call 1-888-855-2477 for WorkSafeBC (WCB)

Report Claim Online: Use the ICBC or WorkSafeBC (WCB) online claim form.

Important: Once you have your claim number and your Personal Health Number (CareCard), you are eligible for pre-approved treatment. You do not need a doctor’s referral to begin physiotherapy within the first 12 weeks.

Step 2: Book Your Assessment at ReBounce Physio

Here are some examples of what pre-approved sessions may look like:

Physiotherapy (25 sessions pre-approved)

Registered Massage Therapy (RMT) (12 sessions pre-approved)

Kinesiology / Active Rehab (12 sessions pre-approved)

Acupuncture / IMS (12 sessions pre-approved)

Step 3: Begin Your Rehabilitation to Recovery

During your first visit, your practitioner will conduct a thorough movement assessment to create an individualized recovery plan.

Extended Health Insurance Providers We Support

Direct Billing for Extended Health Insurance

We direct bill for all major extended health insurance providers including:

Pacific Blue Cross
Canada Life
Great-West Life
Sun Life Financial
Manulife
Sun Life Financial
Desjardins Insurance
Coughlin Insurance

GroupHEALTH / GroupSource
ClaimSecure
Green Shield Canada (GSC)
Medavie Blue Cross
Veterans Affairs & CAF
Industrial Alliance
Chambers of Commerce Group Insurance
Union Benefits

Note: Please bring your insurance card and a valid ID to your first visit to set up your profile.

I took a chance on the new physio office in my neighbourhood and I am so glad I did. Amanda is lovely and so kind and knowledgeable in her field. Pelvic floor dysfunction is very personal but she makes you feel so much as ease it’s not awkward at all. Right from the get go I felt confident in her care. She made it so easy for me to relate my problems and put together a program that is already working for me after just a few visits. I highly recommend her. All of the staff in this office are very friendly and make you feel welcome. Great addition to my neighbourhood

I started going here last year to deal with some sports related injuries. To say that ReBounce Physio is good would be an understatement. There aren't enough words to express how great these folks are. There is no better group of people than those at ReBounce Physio when it comes to dealing with sports related injuries or prevention. Do not hesitate to reach out to them!

Working with Phoebe at ReBounce while training to run my first half marathon was an exceptional experience. She listened to all my concerns and provided personalized treatment and strength training to get to the root of my pain and immobilities. Phoebe is dedicated and caring and went above and beyond to make me feel better and motivated to get strong and eventually crush my race!! I would recommend anyone to see her for physiotherapy - thanks to Phoebe I feel no pain!

I've had my fair share of injury in my life from being clumsy or from sitting at my desk for too long. I've had my back, neck, shoulder and arm fixed by the team. They offer acupuncture, ims, massage, physiotherapy, shockwave therapy and more. The staff is super helpful, nice and professional. The facility is clean and well maintained. I highly recommend coming here for maintenance and or therapy.

I always book with Jasmine Virk and she’s truly amazing at what she does! She’s deeply knowledgeable, comforting and knows the body. There was a leg pain that was bothering me for monthsssss and Jasmine fixed it in one treatment( I can’t believe I didn’t book sooner). Now I go for IMS and shock wave therapy, and that’s been great! Thanks Jasmine! :)

After Xrays revealed severe arthritis in my right hip and spine, my doctors told me the only solution to relieve my excruciating pain was total joint replacement surgery. When I asked if physiotherapy would help, the answer was “No”. I didn't accept that and went ahead and booked an appointment with Katriana. She literally changed my life. After a thorough examination of my history and abilities, she designed an exercise program that was simple yet effective. At our weekly visits (now monthly), she would evaluate my progress, listen to my concerns, provide adaptations and progressions as well as apply techniques such as dry needling, shockwave therapy and hip mobilization. Within only two months, I went from 8/10 on the pain scale to 2/10. My sleep improved. My sciatica disappeared. I can carry out my daily activities relatively pain-free. I'll probably need hip surgery in the future, but now instead of considering it within the next few months, I feel confident I can put it off for at least a few years. I am beyond ecstatic that my body responded so well to physiotherapy, all thanks to the expert guidance of Katriana. I cannot recommend her highly enough.