Do I need a doctor’s referral for physiotherapy?

In British Columbia, you do not need a physician's referral to see a Physiotherapist or RMT. However, some specific private insurance plans may require a referral to reimburse you. We recommend checking with your provider beforehand.

What if my insurance company is not listed?

If we cannot bill your provider directly, we will provide you with a detailed digital receipt. You can then submit this receipt through your provider’s mobile app or website for quick reimbursement.

Does insurance cover Kinesiology or Active Rehab?

Many extended health plans now cover Kinesiology under "Health & Wellness" or "Physical Therapy" categories. ICBC also covers Kinesiology sessions for active rehabilitation.

How much of the cost is covered?

Coverage varies by plan. Some plans cover 100%, while others cover a fixed percentage (e.g., 80%) or have a yearly cap. We recommend logging into your insurance portal to view your "Paramedical Services" limits.

Can I get more ICBC treatments if I use up my initial sessions?

Yes, If additional treatment is required, our staff will submit a treatment plan to your ICBC claims adjuster to seek approval for continued funding.

Will ICBC cover the full cost if a session exceeds their set rates?

No. ICBC only pays up to the specific allotted amount per treatment type. They will not cover costs exceeding their pre-set limits unless a specific extension or rate adjustment is authorized for your claim.

How many initial assessments are covered by ICBC?

ICBC covers 25 Physiotherapy and 12 Registered Massage Therapy sessions within the first 12 weeks post accident. Typically, ICBC covers 1 initial assessment per treatment discipline (ex. 1 for physio, 1 for RMT), but coverage for additional assessments is determined on a case-by-base basis depending on the specifics of your accident claim.

Can I book two RMT sessions on the same day?

No. Insurance providers will only cover 1 same therapy type on the same day. ex. ICBC regulations prevent patients from booking multiple sessions of the same therapy type on the same day. In this example, you cannot book two 30-minute Registered Massage Therapy (RMT) sessions back-to-back to create a 60-minute appointment

Can I receive different types of treatment on the same day?

Yes. You are permitted to receive different therapeutic services on the same day. For instance, you may attend both a Physiotherapy session and a Massage session during a single visit to ReBounce Physio and have both covered by the same insurance provider.

Does ICBC cover the cost of late cancellations or missed appointments?

No. ICBC does not provide coverage for missed appointments or last-minute cancellations. It is the patient's responsibility to manage their schedule; any "no-show" or late fees must be paid out-of-pocket by the patient.

Is payment guaranteed by my insurance provider for Direct Biling?

While ReBounce Physio provides direct billing as a courtesy, it is not a guarantee of payment. If an insurance provider does not cover the full cost of the session for any reason, the patient is responsible for the session cost at the time of service and must seek reimbursement directly from their provider.

Olympic Village Unit 150 - 1877 Main St, Vancouver, BC V5T 3B8 Located in Olympic Village on Main and 2nd minutes away from both the Expo and Broadway Skytrain line. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Kingsway 3589 Kingsway, Vancouver, BC V5R 4P5 Conveniently situated on Kingsway and Lincoln St in East Vancouver, just minutes from the Joyce-Collingwood Skytrain station. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Post Surgical Rehabilitation

Post-surgical physiotherapy guides the critical phases of tissue healing by safely restoring joint mobility and foundational muscle strength after an operation. Ignoring early post-op stiffness or muscle atrophy can lead to severe scar tissue buildup and permanent functional limitations. This specialized rehabilitation provides a progressive, evidence-based approach that effectively reduces swelling, protects your vulnerable surgical repair, and accelerates your safe return to daily life.

ACL / Meniscus Repairs

Regain your knee stability and athletic confidence following complex ligament reconstructions or delicate meniscus procedures. Our phased protocols safely protect the healing graft while progressively rebuilding the crucial leg strength needed for pivoting and jumping.

Rotator Cuff Surgery

Overcome severe shoulder stiffness and safely restore your overhead reaching capacity after rotator cuff repairs. We carefully manage early-stage passive range of motion to prevent frozen shoulder while ensuring the surgical anchors heal securely.

Total Joint Replacements

Maximize the lifespan and functionality of your new hip or knee with targeted early mobilization and movement retraining. We rapidly decrease post-op swelling and restore essential joint mechanics so you can walk pain-free and regain your independence.

Who is this treatment for?

Our post-surgical rehabilitation is an ideal solution for those recovering from orthopedic operations, joint replacements, or ligament repairs, helping to safely rebuild strength and restore functional mobility.

Post-Surgical Rehabilitation

Our post-operative rehabilitation utilizes structured exercise progressions and hands-on techniques to optimize your surgical outcome and prevent compensatory pain. Leaving early-stage inflammation unmanaged or rushing the recovery timeline can severely compromise your surgical results and lead to re-injury. This dedicated therapy offers a safe, monitored environment that breaks down painful scar tissue, restores normal biomechanics, and rebuilds lasting physical resilience.

Scar Tissue & Swelling Management

Accelerate your early healing phase by actively reducing post-operative edema and preventing rigid scar tissue formation around the joint. Gentle manual therapy and targeted modalities ensure your surgical site heals smoothly without restricting your future flexibility.

Graded Exercise Prescription & Loading

Safely rebuild your muscle mass and joint endurance through meticulously timed, progressive strength training protocols. We ensure your repaired tissues are loaded optimally at each stage of healing, preventing setbacks and maximizing your long-term physical output.

Gait & Functional Movement Retraining

Eradicate protective limping and compensatory movement patterns developed before or immediately after your orthopedic surgery. By restoring a natural walking stride and proper lifting mechanics, we ensure a seamless, confident transition back to your regular activities.

Your First Post Surgical Rehabilitation Session at ReBounce Physio

60 min

We don’t settle for "good enough." Our practitioners strive to be great by staying at the forefront of clinical research. Whether we are utilizing Intramuscular Stimulation (IMS), Shockwave Therapy, or Pelvic Floor Physiotherapy, we deliver the highest standard of care available in modern medicine.

Your treatment includes:

I took a chance on the new physio office in my neighbourhood and I am so glad I did. Amanda is lovely and so kind and knowledgeable in her field. Pelvic floor dysfunction is very personal but she makes you feel so much as ease it’s not awkward at all. Right from the get go I felt confident in her care. She made it so easy for me to relate my problems and put together a program that is already working for me after just a few visits. I highly recommend her. All of the staff in this office are very friendly and make you feel welcome. Great addition to my neighbourhood

I started going here last year to deal with some sports related injuries. To say that ReBounce Physio is good would be an understatement. There aren't enough words to express how great these folks are. There is no better group of people than those at ReBounce Physio when it comes to dealing with sports related injuries or prevention. Do not hesitate to reach out to them!

Working with Phoebe at ReBounce while training to run my first half marathon was an exceptional experience. She listened to all my concerns and provided personalized treatment and strength training to get to the root of my pain and immobilities. Phoebe is dedicated and caring and went above and beyond to make me feel better and motivated to get strong and eventually crush my race!! I would recommend anyone to see her for physiotherapy - thanks to Phoebe I feel no pain!

I've had my fair share of injury in my life from being clumsy or from sitting at my desk for too long. I've had my back, neck, shoulder and arm fixed by the team. They offer acupuncture, ims, massage, physiotherapy, shockwave therapy and more. The staff is super helpful, nice and professional. The facility is clean and well maintained. I highly recommend coming here for maintenance and or therapy.

I always book with Jasmine Virk and she’s truly amazing at what she does! She’s deeply knowledgeable, comforting and knows the body. There was a leg pain that was bothering me for monthsssss and Jasmine fixed it in one treatment( I can’t believe I didn’t book sooner). Now I go for IMS and shock wave therapy, and that’s been great! Thanks Jasmine! :)

After Xrays revealed severe arthritis in my right hip and spine, my doctors told me the only solution to relieve my excruciating pain was total joint replacement surgery. When I asked if physiotherapy would help, the answer was “No”. I didn't accept that and went ahead and booked an appointment with Katriana. She literally changed my life. After a thorough examination of my history and abilities, she designed an exercise program that was simple yet effective. At our weekly visits (now monthly), she would evaluate my progress, listen to my concerns, provide adaptations and progressions as well as apply techniques such as dry needling, shockwave therapy and hip mobilization. Within only two months, I went from 8/10 on the pain scale to 2/10. My sleep improved. My sciatica disappeared. I can carry out my daily activities relatively pain-free. I'll probably need hip surgery in the future, but now instead of considering it within the next few months, I feel confident I can put it off for at least a few years. I am beyond ecstatic that my body responded so well to physiotherapy, all thanks to the expert guidance of Katriana. I cannot recommend her highly enough.