Do I need a doctor’s referral for physiotherapy?

In British Columbia, you do not need a physician's referral to see a Physiotherapist or RMT. However, some specific private insurance plans may require a referral to reimburse you. We recommend checking with your provider beforehand.

What if my insurance company is not listed?

If we cannot bill your provider directly, we will provide you with a detailed digital receipt. You can then submit this receipt through your provider’s mobile app or website for quick reimbursement.

Does insurance cover Kinesiology or Active Rehab?

Many extended health plans now cover Kinesiology under "Health & Wellness" or "Physical Therapy" categories. ICBC also covers Kinesiology sessions for active rehabilitation.

How much of the cost is covered?

Coverage varies by plan. Some plans cover 100%, while others cover a fixed percentage (e.g., 80%) or have a yearly cap. We recommend logging into your insurance portal to view your "Paramedical Services" limits.

Can I get more ICBC treatments if I use up my initial sessions?

Yes, If additional treatment is required, our staff will submit a treatment plan to your ICBC claims adjuster to seek approval for continued funding.

Will ICBC cover the full cost if a session exceeds their set rates?

No. ICBC only pays up to the specific allotted amount per treatment type. They will not cover costs exceeding their pre-set limits unless a specific extension or rate adjustment is authorized for your claim.

How many initial assessments are covered by ICBC?

ICBC covers 25 Physiotherapy and 12 Registered Massage Therapy sessions within the first 12 weeks post accident. Typically, ICBC covers 1 initial assessment per treatment discipline (ex. 1 for physio, 1 for RMT), but coverage for additional assessments is determined on a case-by-base basis depending on the specifics of your accident claim.

Can I book two RMT sessions on the same day?

No. Insurance providers will only cover 1 same therapy type on the same day. ex. ICBC regulations prevent patients from booking multiple sessions of the same therapy type on the same day. In this example, you cannot book two 30-minute Registered Massage Therapy (RMT) sessions back-to-back to create a 60-minute appointment

Can I receive different types of treatment on the same day?

Yes. You are permitted to receive different therapeutic services on the same day. For instance, you may attend both a Physiotherapy session and a Massage session during a single visit to ReBounce Physio and have both covered by the same insurance provider.

Does ICBC cover the cost of late cancellations or missed appointments?

No. ICBC does not provide coverage for missed appointments or last-minute cancellations. It is the patient's responsibility to manage their schedule; any "no-show" or late fees must be paid out-of-pocket by the patient.

Is payment guaranteed by my insurance provider for Direct Biling?

While ReBounce Physio provides direct billing as a courtesy, it is not a guarantee of payment. If an insurance provider does not cover the full cost of the session for any reason, the patient is responsible for the session cost at the time of service and must seek reimbursement directly from their provider.

Olympic Village Unit 150 - 1877 Main St, Vancouver, BC V5T 3B8 Located in Olympic Village on Main and 2nd minutes away from both the Expo and Broadway Skytrain line. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Kingsway 3589 Kingsway, Vancouver, BC V5R 4P5 Conveniently situated on Kingsway and Lincoln St in East Vancouver, just minutes from the Joyce-Collingwood Skytrain station. Physiotherapy Massage Therapy Kinesiology Get Directions Book Now

Terms of Use for Rebounce Physio

Effective Date: April 29, 2026

Welcome to ReBounce Physio. These Terms of Use govern your access to and use of our website located at rebouncephysio.com (the “Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Medical Disclaimer (Not Medical Advice)

The content provided on this Site—including text, graphics, images, articles, and other materials—is for informational and educational purposes only.

No Provider-Patient Relationship: Using this Site, submitting a contact form, or reading our content does not establish a physiotherapist-patient relationship between you and ReBounce Physio.
Not a Substitute for Professional Care: The information on this Site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, physiotherapist, or other qualified healthcare provider with any questions you may have regarding a medical condition or injury. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.
Emergencies: If you think you may have a medical emergency, call your doctor or emergency services immediately.

2. Appointments and Clinic Policies

If you use our Site to book an appointment or access a patient portal, you acknowledge that you are also subject to our clinic’s internal policies, including our cancellation, no-show, and billing policies. These details are typically provided to you during the booking process or upon your first visit to the clinic.

3. Intellectual Property

All content, logos, branding, text, graphics, and design on this Site are the property of ReBounce Physio or its content creators and are protected by copyright, trademark, and other intellectual property laws. You may view and print content from this Site for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

4. User Conduct

By using our Site, you agree not to:

Use the Site in any way that violates applicable federal, provincial, state, or local laws.
Attempt to gain unauthorized access to our Site, servers, or patient portals.
Transmit any spam, viruses, malware, or other malicious code.
Submit false or misleading information through our contact or booking forms.

5. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by ReBounce Physio (such as online booking software, exercise portals, or external health resources). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Accessing these links is at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law, ReBounce Physio, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this Site, or any errors or omissions in the content provided.

7. Changes to These Terms

We reserve the right to modify or replace these Terms of Use at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after any changes are made constitutes your acceptance of the new Terms.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions. Any legal action or proceeding related to your access to or use of the Site shall be instituted in a provincial/state or federal court in Vancouver.

9. Contact Us

If you have any questions about these Terms of Use, please contact us at:

ReBounce Physio

Email: info@rebouncephysio.com
Phone: (604) 696-7426
Address: 3589 Kingsway, Vancouver, BC V5R 4P5

I took a chance on the new physio office in my neighbourhood and I am so glad I did. Amanda is lovely and so kind and knowledgeable in her field. Pelvic floor dysfunction is very personal but she makes you feel so much as ease it’s not awkward at all. Right from the get go I felt confident in her care. She made it so easy for me to relate my problems and put together a program that is already working for me after just a few visits. I highly recommend her. All of the staff in this office are very friendly and make you feel welcome. Great addition to my neighbourhood

I started going here last year to deal with some sports related injuries. To say that ReBounce Physio is good would be an understatement. There aren't enough words to express how great these folks are. There is no better group of people than those at ReBounce Physio when it comes to dealing with sports related injuries or prevention. Do not hesitate to reach out to them!

Working with Phoebe at ReBounce while training to run my first half marathon was an exceptional experience. She listened to all my concerns and provided personalized treatment and strength training to get to the root of my pain and immobilities. Phoebe is dedicated and caring and went above and beyond to make me feel better and motivated to get strong and eventually crush my race!! I would recommend anyone to see her for physiotherapy - thanks to Phoebe I feel no pain!

I've had my fair share of injury in my life from being clumsy or from sitting at my desk for too long. I've had my back, neck, shoulder and arm fixed by the team. They offer acupuncture, ims, massage, physiotherapy, shockwave therapy and more. The staff is super helpful, nice and professional. The facility is clean and well maintained. I highly recommend coming here for maintenance and or therapy.

I always book with Jasmine Virk and she’s truly amazing at what she does! She’s deeply knowledgeable, comforting and knows the body. There was a leg pain that was bothering me for monthsssss and Jasmine fixed it in one treatment( I can’t believe I didn’t book sooner). Now I go for IMS and shock wave therapy, and that’s been great! Thanks Jasmine! :)

After Xrays revealed severe arthritis in my right hip and spine, my doctors told me the only solution to relieve my excruciating pain was total joint replacement surgery. When I asked if physiotherapy would help, the answer was “No”. I didn't accept that and went ahead and booked an appointment with Katriana. She literally changed my life. After a thorough examination of my history and abilities, she designed an exercise program that was simple yet effective. At our weekly visits (now monthly), she would evaluate my progress, listen to my concerns, provide adaptations and progressions as well as apply techniques such as dry needling, shockwave therapy and hip mobilization. Within only two months, I went from 8/10 on the pain scale to 2/10. My sleep improved. My sciatica disappeared. I can carry out my daily activities relatively pain-free. I'll probably need hip surgery in the future, but now instead of considering it within the next few months, I feel confident I can put it off for at least a few years. I am beyond ecstatic that my body responded so well to physiotherapy, all thanks to the expert guidance of Katriana. I cannot recommend her highly enough.